Shamefaced, I hang my head and admit that even though I lived Melbourne for 5 years, I never once visited this gem of an institution!
I had a few snafus with this visit which lead me to collecting my information in a variety of ways – through a woman in HR who met with me for an hour, various librarians on the library floor and yet more and different librarians online who helped me find answers to my many questions using the extremely handy “Ask a Librarian” chat feature!
Wow, what a place!
It makes my heart sing to know that people of all races, colours, ethnicities and languages can visit this wonderful space and learn, study, connect, dream, inspire and relax for free.
This is not only a conventional library, servicing standard information requirements but is also a place to immerse yourself in local and national cultural events, mostly for free.
SLV’s values of collaboration and innovation are mirrored by their vast collection housing resources of almost every kind.
Roving and stationary Librarians on the floor of the SLV are able to answer questions at the direct point of need to physical visitors. The online “chat” and “ask a librarian” features are both efficient and fast ways of getting information. It’s also a useful feature for users who have English as their second language or have a disability which impairs their ability to speak or hear or even physically access the library.
It is obvious from how detailed, organised and comprehensive the SLV’s website is, as well as reading research undertaken by the library, that they understand most of their patrons are wishing to access the SLV collection online. This is an area of continued growth for the SLV, as outlined in their 2013-16 Corporate Plan.
SLV is extremely active on social media as their market research has shown that online marketing and promotional campaigns were more effective in increasing foot- and virtual-traffic.